Some of Our Latest Reviews

  • “We want to thank Hawthorn for the support and assistance provided to us. In what has been a very challenging year, the financial and personal support has been a lifeline. It has also given us a chance to refurb the pub inside and winterise the garden for early 2021. Thank you for the ongoing support.”
    Sam Hill, Red Lion, Machynlleth
  • “The communication from Hawthorn is great. This has included a support structure encompassing other partners, timeous summaries of new legislation and recommendations and most importantly a point of contact who has been both sympathetic and empathetic to our position as operators.
    Hawthorn have undoubtedly been an example to all [through COVID-19]. Not only the level of support financially, but the understanding of cash flow and business needs has been just what was required. Our survival is testament to the way that Hawthorn have supported us.”
    Iain Mclaren, Crafty Fox, Glasgow
  • “We are very happy with the way that Hawthorn has handled the situation [COVID-19], and we feel that they have been incredibly fair. Nobody knows what will happen in the future, and we’re grateful that we have some financial security moving forward. Hawthorn are always at the end of the phone when we need them, and we’ve loved working with them so much that we will soon be taking on a second pub!”
    David Robertson, from The Railway Inn, West Calder
  • “Hawthorn has always been very helpful and supportive, and particularly during COVID, I could not fault them. In addition to being a big help financially [during COVID]. Hawthorn has been ahead of the game with customer communications, providing PPE, to technical services support to get the cellar ready for reopening. The communication has been consistent from day one, and our wellbeing has been a priority.”
    Des Sweeney, Cross Keys, Epperstone
  • “My experience with Hawthorn within the last year of taking over the Needlemakers Arms has been rewarding for ourselves. Throughout COVID-19, Hawthorn has been reassuring, supportive and fair. Our BDM has always kept me updated with new restrictions and gave me different ideas to keep going. He is always a call away for support and is understanding with any situation. Over the past year, Hawthorn has supported us every step of the way; myself and Ade are grateful for this.”
    Angie, Needlemakers Arms, Studley
  • “Hawthorn has been nothing but great. They care about their partners, and the support they have given me is second to none. Working with our BDM has been amazing. He goes above and beyond to help, and bring out the best in people. There are no problems, only solutions. ”
    Nicki, Albion Inn, Tewkesbury
  • “It was quite a daunting task to sift through all the potential pub opportunities that were/are available in the marketplace. In fact, out of all of the enquiries I made, only David Stallard from Hawthorn and a family brewery, actually responded in any meaningful way to my initial enquiry and subsequent follow up. Hawthorn immediately supplied me with all the information that I required, detailing both benefits and risks. I was put in touch with the outgoing landlord and other resources that helped me confidently put a business plan together. I can honestly say that without Hawthorn and my BDM's industry knowledge, help and guidance, we would still be looking for a pub now. I would not have taken the leap into a pub partnership, which it clearly is in these difficult times, without David's initial and continuing support. ”
    Toby, Six Bells, Kidlington.
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  • Our Community Heroes

    Kevin Pub Partner at Ashmore Inn
    “Kev is a true community champion who always meets the needs of his regulars. Nothing is too much trouble for him, and he’s a shining example of how we want to serve the local community.”
    Mark Brooke,
    Director of Managed Operations
OUR CHARITY partnership

Hawthorn is pleased to support the Trussell Trust, an organisation that aims to end hunger and poverty in the UK. The Trussell Trust supports more than 1,200 food banks across the UK to provide a minimum of three days’ nutritionally-balanced emergency food to people in need, as well as providing support to help people resolve the challenges they face.

Through the partnership, we continue to fundraise across our community pubs and, given our national reach, we are uniquely placed to help support those in need across the UK. Since reopening in July 2020, our Operator Managed pubs have continued to collect food, and donate goods to the local food bank. The partnership also presents our teams with opportunities to volunteer and provide practical help, bringing us even closer to the communities we serve.