The Pubs Code was introduced on 21st July 2016 to regulate the relationship between large pub-owning businesses and their tied Pub Partners, referred to as tied pub tenants in the legislation. The Pubs Code places statutory obligations on Hawthorn and helps to ensure consistency of approach across the large pub-owning businesses so that you have confidence in dealing with us. It provides tied pub tenants with certain rights and sets out procedures that must be followed.

 TWO CORE PRINCIPLES OF THE PUBS CODE

The Pubs Code is based on two core principles:

  • fair and lawful dealing between the pub-owning business and their tenants
  • and that a tenant should be no worse off than a free-of-tie tenant 

YOUR RIGHTS

The Code provides for certain rights: the right to information to ensure you can make an informed decision before entering into a tied agreement; the right to a rent assessment every 5 years; the right to discussion notes about rent, repairs and your business plans; and the right to a market rent-only option.

FIND OUT MORE

MARKET RENT-ONLY OPTION

The right to a market rent-only option (MRO) is available in specific circumstances, known as MRO ‘trigger events’. This procedure enables eligible tied tenants at these trigger events to elect for a Free of Tie MRO offer, which they can compare with their tied rent assessment offer and decide which offer is preferable to their business. These events are set out in Part 5 of the Pubs Code, as well as in our Code of Practice Guide. We’ve compiled a set of Frequently Asked Questions to assist you in your understanding of the MRO procedure.

SEE FAQS

PART 5 OF THE PUBS CODE

INDEPENDENT PROFESSIONAL ADVICE

It is important that you take independent professional advice from appropriately qualified advisors before entering into a tied agreement and at times during your time with us to ensure you're fully aware of your individual rights under this legislation. We would encourage you to check that your advisors hold professional indemnity insurance and that they are accredited by an appropriate professional association, such as The Law Society, RICS, IFA or CIMA. Guidance is available from the British Institute of Innkeeping (the BII) and the PCA has produced a helpful factsheet.

PCA FACTSHEET

THE PUBS CODE ADJUDICATOR

A Pubs Code Adjudicator (PCA) is responsible for enforcing the Pubs Code. The PCA regularly publishes important updates regarding the Pubs Code including bulletins, guidance, statistics and arbitration awards.

LEARN MORE ABOUT THE PCA

You can contact the PCA by calling 0800 528 8080. Alternatively, you can submit an online enquiry form available on the PCA website.

ENQUIRY FORM

CODE COMPLIANCE OFFICER

Under the Pubs Code regulations, our Code Compliance Officer (CCO) ensures we’re compliant with the code in our business and prepares an Annual Compliance Report detailing Hawthorn’s compliance with the Pubs Code which will be published each year.

Our CCO is available to answer any queries you or your advisor may have about the Code and its operation within Hawthorn.

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

OUR CODE OF PRACTICE GUIDE – ENGLAND AND WALES

Our Code of Practice Guide describes our ways of working with you and includes important information you should know about operating a pub with Hawthorn.

READ OUR CODE OF PRACTICE GUIDE GUIDE TO CHARGES DOCUMENTMAINTENANCE SERVICE DOCUMENT